Redefine your brand conversations

Seamlessly monitor customer reviews and social platforms
with online reputation management software.

Powerful features that enable stellar online reputation management

Social Media Monitoring

Listen and respond to brand mentions across all social platforms using our social listening tool.

  • Monitor conversations in global languages

  • Manage five+ social networks at once

  • Find and analyze influencers in your industry

Automated Messaging System

Collate messages and simplify customer engagement through our automated response system.

  • Send automated responses to FAQs

  • Get custom keyword alerts for crucial queries

  • Monitor all social media inboxes from one platform

Online Survey Forms

Learn how customers perceive your brand or business with custom online survey forms.

  • Get a large number of customers to take the survey in one go

  • Send surveys as text messages and conduct follow-ups

  • Add a review/referral option at the end of every survey

Help Desk Integration

Convert customer reviews and survey responses into support tickets for a quick resolution.

  • Assign tickets to concerned teams/employees

  • Prioritize tickets by filtering them based on specific issues

  • Receive email alerts for new tickets

Sentiment Analysis

Understand customer emotions behind reviews and pivot your business in the right direction.

  • Utilize smart analysis for advanced issue detection

  • Recognize customer views on various business aspects

  • Implement KPI-based conversations

Reporting and Analytics

Get actionable insights from media mentions, business reviews, and survey responses.

  • Understand trends through time-lapse graphs, charts, and infographics

  • Employ industry-specific dashboards for better brand visibility

  • Get perspective from various sources, geo-locations, products, etc

What does a brand reputation monitoring tool do?

A brand reputation monitoring tool lets you weigh your brand reputation in the market against your competitors and understand customer sentiment. Our brand reputation management tool - BuzzSense, helps you get actionable insights into social analytic KPIs and pivot your marketing strategies for better brand awareness and conversion.

online reputation tracking

How to drive a positive brand reputation using social listening?

Enable social media listening for your brand across all channels

Track brand mentions 24*7 & also monitor your competitors

Utilize brand monitoring & sentiment analysis to spot reputation risks

Get keyword alerts & handle reputation risks by tailoring apt responses

location intelligence analytics

Online reputation management for all businesses

Customers and prospects connect through multiple touchpoints - social media, review sites, listings, and more to share their opinions about your brand. We enable smooth brand monitoring from a centralized dashboard.

business reputation management

social analytics

Utilize social listening to spot conversations that matter to you. Manage brand mention alerts with BuzzSense.

business reputation management

Easy messaging

Monitor interactions, respond to customer’s comments and send them direct messages using our social media listening tool.

business reputation management

Quick help
desk integration

Integrate BuzzSense with any software using custom APIs and address customer queries across channels in a jiffy.

business reputation management

Response System

Boost brand reputation with an automated response system that sends messages to frequently asked questions and reduces latency.

business reputation management

UGC tracking

Track User Generated Content (UGC) to monitor your brand’s reviews and address them on a timely basis to maintain the overall brand reputation.

business reputation management

Online Surveys

Increase your net promoter score by sending custom surveys requesting your clients to share their product or service experiences.

Case studies

automated data extraction

Restaurant Reputation Management

Explore how this restaurant chain managed its brand reputation through online review monitoring and automating responses to negative feedback.

business data enrichment

Automobile Reputation Monitoring

Check how this automobile manufacturer managed brand reputation with BuzzSense, the end-to-end reputation management solution.

Talk to our experts

To learn how BuzzSense can streamline your brand's reputation.

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