Every business needs insights into the customers’ perception about their business to understand why a customer chooses one brand over its competitors. Insights into market changes and competitor strategies are crucial too for any business to sustain and propel in the industry. And that’s how we came up with our online reputation monitoring tool.
Having worked with data for more than 18 years, our parent company Mobius Knowledge Services, realized that businesses find it challenging to gather customer opinions about their brands from the web in real-time and respond to them instantly. Hence, our analytics team built BuzzSense to help companies easily understand customer needs and their perception of the brands from social platforms, forums, and anywhere on the internet.
BuzzSense helps businesses track their overall digital performance and find brand mentions without missing any comments. The online brand reputation monitoring tool supported by sentiment analysis lets you be visible where your customers are and establish a strong digital presence. The platform is powered with some useful features like automated messaging, integrated analytics reports, sentiment analysis, social scheduling, and customized survey forms and helps you gain your customer’s attention and stay ahead of the competition.