Listen and respond to brand mentions across all social platforms using our social listening tool.
Monitor conversations in global languages
Manage five+ social networks at once
Find and analyze influencers in your industry
Collate messages and simplify customer engagement through our automated response system.
Send automated responses to FAQs
Get custom keyword alerts for crucial queries
Monitor all social media inboxes from one platform
Learn how customers perceive your brand or business with custom online survey forms.
Get a large number of customers to take the survey in one go
Send surveys as text messages and conduct follow-ups
Add a review/referral option at the end of every survey
Convert customer reviews and survey responses into support tickets for a quick resolution.
Assign tickets to concerned teams/employees
Prioritize tickets by filtering them based on specific issues
Receive email alerts for new tickets
Understand customer emotions behind reviews and pivot your business in the right direction.
Utilize smart analysis for advanced issue detection
Recognize customer views on various business aspects
Implement KPI-based conversations
Get actionable insights from media mentions, business reviews, and survey responses.
Understand trends through time-lapse graphs, charts, and infographics
Employ industry-specific dashboards for better brand visibility
Get perspective from various sources, geo-locations, products, etc
A brand reputation monitoring tool lets you weigh your brand reputation in the market against your competitors and understand customer sentiment. Our brand reputation management tool - BuzzSense, helps you get actionable insights into social analytic KPIs and pivot your marketing strategies for better brand awareness and conversion.
Enable social media listening for your brand across all channels
Track brand mentions 24*7 & also monitor your competitors
Utilize brand monitoring & sentiment analysis to spot reputation risks
Get keyword alerts & handle reputation risks by tailoring apt responses
Customers and prospects connect through multiple touchpoints - social media, review sites, listings, and more to share their opinions about your brand. We enable smooth brand monitoring from a centralized dashboard.
Utilize social listening to spot conversations that matter to you. Manage brand mention alerts with BuzzSense.
Monitor interactions, respond to customer’s comments and send them direct messages using our social media listening tool.
Integrate BuzzSense with any software using custom APIs and address customer queries across channels in a jiffy.
Boost brand reputation with an automated response system that sends messages to frequently asked questions and reduces latency.
Track User Generated Content (UGC) to monitor your brand’s reviews and address them on a timely basis to maintain the overall brand reputation.
Increase your net promoter score by sending custom surveys requesting your clients to share their product or service experiences.
Explore how this restaurant chain managed its brand reputation through online review monitoring and automating responses to negative feedback.
Check how this automobile manufacturer managed brand reputation with BuzzSense, the end-to-end reputation management solution.