Handle reputation risks quickly with insights and tailor appropriate responses
Enable social media listening effortlessly for your brand across all channels
Identify brand mentions quickly and leave no customer feedback unaddressed
Know your customer sentiments in detail and monitor brand performance in every platform
Brand mentions matter. Customers and prospects connect through multiple touchpoints - social media, review sites, listings, and more to share their opinions about your brand. We help you take control from one place.
Avoid switching channels to spot conversations that matter to you. Create and manage alerts of your brand mentions across all the channels in one go with BuzzSense
Monitor and manage social media interactions on your brand in one place and respond to your customer’s comments and reviews quickly using BuzzSense’s social listening tool.
Help Desk Software
Integrate BuzzSense with any help desk software easily through custom-built APIs and address your customer queries in a jiffy by resolving created tickets across channels
Boost your brand image and positive customer reviews with our automated response system that classifies the context as positive, negative, or neutral, powered with training models.
Track User Generated Content (UGC) across the web quickly and continuously to monitor reviews on your brand and address them on a timely basis to maintain overall brand reputation.
Measure customer satisfaction index with custom surveys requesting your customers to share their product or service experiences and get the net promoter score.
Brand monitoring lets you understand what audiences think about your brand. BuzzSense helps you get actionable insights with its detailed visualization of key performance metrics. The insights with custom classifications can help you analyze overall return-of-investment and make data-driven business decisions.
How this restaurant chain managed brand reputation through online review monitoring and automating responses to negative feedback.
Check how this automobile manufacturer managed brand reputation with BuzzSense, the end-to-end reputation management solution